FAQ

Send an email as soon as possible to hello.luxem@gmail.com. State your order number in the first email so that we can be of service immediately.

Please note that orders cannot be changed or canceled once they have already been sent.

First view your unwanted advertising inbox. If the e-mail also does not appear there, you can always contact us so that we can still send you the e-mail!

Absolutely! Simply enter your tracking code on the tracking page on our website. If you cannot find your tracking code, you can always contact us.
Please allow us around 1-3 days for process your order and prepare the package before it is ready to be sent.

First view your unwanted advertising inbox. If it is not included, you can of course always contact us :)

You can pay with credit card. All payments are completed in a 100% SSL-secured payment environment.

Yes, all costs (including VAT) are included in the price!

Absolutely! Ordering from Luxem™ is 100% risk-free. You can therefore order the Luxem™, try them out and return it free of charge within 30 days if you are not satisfied. Once we have received your return shipment, you will receive a full refund.

View our page on returns for more information.

As soon as we have received your package and everything turns out to be in order, you will receive the purchase amount back within 72 hours.